All purchases are shipped via FedEx from our warehouse in New York. Customers in the 48 contiguous United States shall receive free Ground shipping when purchasing $100 or more of products on the Site. For customers in non-contiguous states, FedEx Ground shipping shall be $15.00. For all US customers, regardless of contiguous or non-contiguous shipping address, FedEx 2nd Day shipping shall be $25.00, and FedEx Next Day shall be $45.00. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery shall be to residential addresses only. Orders placed on weekends and holidays or expedited orders placed after 1pm EST will ship on the next business day. While FedEx 2nd Day and FedEx Next Day orders are given top priority, FedEx Ground orders typically ship within 24 hours from the time the begin processing, pending availability and credit card verification. You agree that JSI shall not be responsible for unanticipated delays. Please note that purchases on the Site may not be shipped to P.O. boxes or APO/FPO addresses.
The cost of shipping and amount charged to your credit/debit card for international shipments at the checkout does not include any duties, tariffs, and/or taxes imposed by the country it’s being shipped to. These duties, tariffs, and/or taxes will be collected by FedEx and the rates will vary according to each country. All duties, tariffs and taxes will be collected by FedEx at the time the shipment is made. JSI is not responsible for any duties, tariff and/or taxes and it is the sole responsibility of you as the customer for these fees. All international customers will be charged shipping for their returns. Charges will be deducted at the time of refund.
All international orders placed after 3pm US EST will be shipped out the next day for both priority and economy shipping methods.
You shall have the opportunity to review, modify and confirm each transaction you are contemplating before placing the order. You should review each transaction thoroughly before committing to the same. Please be advised that The Site and Jill Stuart International LLC, (JSI) are unable to process exchanges or price adjustments on previously purchased products at this time. Returns will only be accepted by JSI on the following terms and conditions:
As all of our products are checked for quality before being sent, it is unlikely that you will receive any damaged products. In the unlikely event a damaged product is missed or where a product is not in satisfactory condition, please contact JSI immediately so we can work to resolve your problems.
There are no returns or exchanges on CLEARANCE, SAMPLE SALE or FINAL SALE items. Only full price items and sale items are eligible for return and refunds are only given in the original form of payment. Returns are not accepted in store if original purchase was made online. All cosmetics and fragrance sales are final.
In order to received a full refund on a return, less the cost of return shipping, of a full price or sale item(s), such returned product must be returned to JSI within 14 days of receiving the order and must be in the original saleable condition with all tags attached. The determination of whether a product returned to JSI is eligible for a return and refund is in the sole discretion of JSI. Any items not in original saleable condition with all tags attached, including without limitation to those items that are worn, altered, washed, solid or damaged, are not eligible for returns and will be returned back to the customer.
For your convenience, we have included a pre-paid FedEx return label with your packing slip. Simply affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference. The return shipping costs will be deducted from your refund and is determined by the weight, zone shipped from and method of return. By using the provided pre-paid FedEx return label, you agree that you authorize JSI to deduct the amount charged for shipping the returned items. You may bring your return to your nearest FEDEX location or call for pickup for an additional $4 fee which will be deduced from your refund.
Once JSI has processed your return package, your refund will be processed in the original form of payment within 10 business days, less the return shipping costs. You will be notified via email to the address listed to your account when the transaction has taken place. Please note that your banking institution may require additional time to post the transaction to your account once they have received the information from JSI. If you have received an item as a gift, please contact us at firstname.lastname@example.org.